Every call answered, at any hour, in a real conversation
Voice agents that book appointments, qualify leads and resolve routine calls end to end, then hand the rest to your team with full context.
- Calls resolved without staff
- up to 82%
- Answer latency
- ~1.2s
- Go live
- 3-5 weeks
Capabilities
What this includes
Inbound call handling
Answer, understand and resolve routine calls with sub-second response, or transfer with a summary already written.
Outbound campaigns
Reminder, follow-up and qualification calls at volume, with compliance rules and quiet hours built in.
Live system actions
The agent reads and writes to your CRM, calendar and booking system during the call, not after it.
Human handoff
Warm transfer with full transcript and intent, so the person picking up never asks the caller to start again.
Process
From first call to signed SLA
Four stages, each with a defined end point you sign off before the next one starts.
Stage 1
Discovery
Two weeks of process mapping, technical audit and a written scope you own whether or not you continue with us.
Stage 2
Architecture
System design, data model and integration plan signed off before a line of production code is written.
Stage 3
Agile sprints
Two-week cycles with a working demo at the end of each one. You can change direction at any sprint boundary.
Stage 4
Deployment & 24/7 SLA support
Cutover plan, monitoring, runbooks and a support contract with response times in writing.
Questions
Answered before you ask
We tell them, because in most jurisdictions you have to. In practice disclosure barely affects completion rates once the agent is fast and actually useful.
Ready to talk about ai voice agents?
Tell us what you are working with. Softlink Enterprise will come back with a scope, a sequence and an honest view on whether this is the right service for the problem.